Information Technology
Open tickets
165
Unresolved now
Created
6,143
Past year
Solved
6,110
Past year
Avg. resolution
8.6 days
Business days · 30d
Tickets created vs. solved — last 12 months
| Period | Created | Solved |
|---|---|---|
| Aug 25 | 564 | 562 |
| Sep 25 | 629 | 628 |
| Oct 25 | 495 | 491 |
| Nov 25 | 452 | 451 |
| Dec 25 | 481 | 476 |
| Jan 26 | 517 | 511 |
| Feb 26 | 564 | 562 |
| Mar 26 | 467 | 461 |
| Apr 26 | 545 | 543 |
| May 26 | 562 | 549 |
| Jun 26 | 461 | 435 |
| Jul 26 | 406 | 320 |
Tickets by department — last 12 months (4,166)
Police
1,046
Treatment Plant
667
Fire
557
Financial Services
372
Management Services
351
Community Services
331
Maintenance Yard
310
Recreation
259
Human Resources
165
Municipal Court
58
Customer Service
50