2021 2:00:00 PM

Meeting Link: https://zoom.us/j/91971469725
Meeting Dial-in #: 1-669-900-6833 Meeting ID: 919 7146 9725

General Business: 9.4

Title: Consideration, discussion, and possible approval of a three-year contract (AC-5728) with ProQA Priority Dispatch Software for the Sparks Emergency Dispatch Center’s implementation of Emergency Fire Dispatch protocols, in the amount of $117,217 for the first year, which will be reimbursed from 911 surcharge funds.

Petitioner/Presenter: Chris Crawforth, Chief of Police/Lisa Brown, Police Services Manager

Recommendation: Purchase of ProQA Priority Dispatch Software for Emergency Fire Dispatch protocols.

Financial Impact: N/A

Total Costs: $117,217.00

Fund: Sparks Grants & Donations Fund Account: 603057
Program: E911 Reimbursement (090219)
Amount: $117,217.00 Budget Status: Over Budget (See Budget Correction Plan)

Budget Correction Plan:
The initial purchase of software will be reimbursed by Washoe County through the 911 Emergency Response Committee funds.

Business Impact (Per NRS 237):
A Business Impact Statement is not required because this is not a rule.

Agenda Item Brief:

This agenda item is a request to approve a three-year contract with ProQA Priority Dispatch for the purchase and implementation of Dispatch software to provide Emergency Fire Dispatch (EFD) Protocols. The initial cost includes licensing, training, quality assurance, accreditation and support associated with implementation for a cost not to exceed $117,217.00 for the first year of the contract. Washoe County has approved use of 911 surcharge funds (E911 funds) for full reimbursement. The annual fee for product licensing renewal and maintenance is $12,000 for years two and three of the contract. This also qualifies for E911 funding, but must be requested for reimbursement each fiscal year.

Background:

Currently, Sparks Dispatch does not utilize any Emergency Fire Dispatch (EFD) protocols. Regional partners have already implemented ProQA software for EFD. Our use and implementation of ProQA is expected to allow Sparks Dispatch Center to follow national protocol standards and produce a more uniform process when creating, prioritizing, and dispatching Fire incidents. This will be especially helpful with the complicated Automatic and Mutual Aid Fire responses in our region.

The 911 Emergency Response Committee approved reimbursing the City of Sparks for the full purchase price of the ProQA software on November 19, 2020. Washoe County Board of County Commissioners ratified approval of the reimbursement on December 8, 2020.

Analysis:

ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers move smoothly through call entries and Key Questioning. It assists dispatchers in quickly identifying the appropriate Determinant Code for each call and clearly displays the response configuration specifically assigned to the code by local agency authorities. ProQA then guides dispatchers in providing all relevant Post-Dispatch and Pre-Arrival Instructions, as well as important call completion information. Implementing the ProQA Dispatch Software will bring Sparks Dispatch Center into conformance with the other dispatch centers in the region.

Alternatives:

Council may approve the contract.
Council may reject the contract and provide further direction to the City Manager.

Recommended Motion:

I move to approve a three-year contract (AC-5728) with ProQA Priority Dispatch Software for the Sparks Emergency Dispatch Center’s implementation of Emergency Fire Dispatch protocols, in the amount of $117,217 for the first year, which will be reimbursed from 911 surcharge funds.

Attached Files:

11062020 Sparks (NV) IMP.v3.pdf

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