Meeting Dial-in #: 1-669-900-6833 Meeting ID: 919 7146 9725
General Business: 9.4
Currently, Sparks Dispatch does not utilize any Emergency Fire Dispatch (EFD) protocols. Regional partners have already implemented ProQA software for EFD. Our use and implementation of ProQA is expected to allow Sparks Dispatch Center to follow national protocol standards and produce a more uniform process when creating, prioritizing, and dispatching Fire incidents. This will be especially helpful with the complicated Automatic and Mutual Aid Fire responses in our region.
The 911 Emergency Response Committee approved reimbursing the City of Sparks for the full purchase price of the ProQA software on November 19, 2020. Washoe County Board of County Commissioners ratified approval of the reimbursement on December 8, 2020.
ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers move smoothly through call entries and Key Questioning. It assists dispatchers in quickly identifying the appropriate Determinant Code for each call and clearly displays the response configuration specifically assigned to the code by local agency authorities. ProQA then guides dispatchers in providing all relevant Post-Dispatch and Pre-Arrival Instructions, as well as important call completion information. Implementing the ProQA Dispatch Software will bring Sparks Dispatch Center into conformance with the other dispatch centers in the region.
- Council may approve the contract.
- Council may reject the contract and provide further direction to the City Manager.
I move to approve a three-year contract (AC-5728) with ProQA Priority Dispatch Software for the Sparks Emergency Dispatch Center’s implementation of Emergency Fire Dispatch protocols, in the amount of $117,217 for the first year, which will be reimbursed from 911 surcharge funds.
11062020 Sparks (NV) IMP.v3.pdf