2014 8:30:00 AM

Tuesday, February 25, 2014 8:30 AM
Truckee Meadows Water Reclamation Facility (Training Room adjacent to the Warehouse), 8500 Clean Water Way (off East McCarran, between Greg and Mill), Reno, NV

Item Number: 6

Title: Presentation, discussion and possible direction on the Council's Wildly Important Goal (WIG) for Customer Service

Petitioner/Presenter: Neil Krutz/Neil Krutz

Recommendation: N/A

Financial Impact: N/A

Business Impact (Per NRS 237):
A Business Impact Statement is not required because this is not a rule.

Agenda Item Brief: Staff will prove an update on the wildly important goal for customer service.

Background: The City Council chose two goals at a recent retreat, information technology and customer service. This update will cover the customer service goal.

Analysis: See the attached memorandum.

Alternatives: N/A

Recommended Motion: N/A

Attached Files:

Wildly Important Goal for Customer Service - v3 13feb14.pdf

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